Our FAQS

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Booking & Cancellation Policy

 

** A Discovery Consultation must be in place prior any services being booked.

Proposal will be sent with all information, and pricing for services. A proposal is not a contract, and is open for discussion from both parties.

 

Contract will be sent with details of agreement at the same time as invoice.

Meal Prep Service, Small Dinners, and Cocktail Soirees must be booked minimum 3week prior to requested date.

Plated & Large Dinners (of all formats)(17+ppl) must be booked minimum 4 weeks prior to requested date

Wine Dinners, and out of state must be booked minimum 6 weeks prior to requested date.

 

A non refundable  Reservation Fee must be paid in full at time of booking. This fee will go towards your services, and reserve your date.

 

Budget will be discussed for remaining service needs. 60% of this fee is refundable if cancellation is within 48hrs of scheduled service.

Remaining 40% is not refundable; however, is transferable towards rescheduled booking up to 3months out towards services. Reservation fee is not refundable, but is also transferable up to 3months from cancellation. 

Additional fees may be added to rescheduled services if it varies from original services quoted.

 

Remaining balance is due 24hrs before service date. 

 

Violation of cancellation policy will result in 100% of remaining balance to be paid immediately. This will also result in scheduled services to be cancelled immediately & not eligible for transfer or reschedule. * Please see contract*

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All of out of state bookings must be cancelled 7days prior to event.

 

 

 

 

 

Q :: Does Epulae Kitchen Travel?

A:: Yes! Although we are based in Atlanta, but we happy to bring out signature services to you! . Applicable travel fees will be applied to totals. 

Out of state services must be scheduled minimum 3 weeks from service date.

Out of country services must be scheduled minimum 12 weeks from service date.

Video meeting with client, and various EK team member leads (needed for the event) must be completed prior to booking to discuss all details.

Q:: Do we take out of state clients?

A:: Yes!  Epulae Kitchen services are limited to the above states.  KaW Consultation is currently serving Nationwide.

Q:: Can I buy my own groceries, and Epulae Kitchen cook for me?

A:: GREAT question! Epulae Kitchen follows a strict "On Sight" Catering policy to protect the companies liability. With that being said, Epulae Kitchen cannot cook ingredients that we do not source with company time, nor pay for through customer invoicing.

 

Q:: What is "On Sight" Catering

A:: We do not serve or cook food that is not produced in a kitchen that is not within the same location where food will be served.

 

Q:: Do we except cash?

A:: We do not. All transactions must be paid via invoicing with a Debit or Credit card. Tax will also be applied here.

 

Q:: Payment Plans?

A:: Payment Plans are done in 50-25-25 increments. Event or Consultation must be booked 1 month minimum in advance. Payments will be set up for automatic withdrawal on pre-scheduled dates.

Frequently Asked Questions

Have more questions?  Email us at info@thecollectiveunlimitedllc.com